Faulty Screen on Kickstarter Unit

[labmat]

So I've had issues with the screen on my T400 since the first day I received it and have continued to have issues every now and then. Usually what will happen in the backlight will turn on but nothing will be displayed on the screen, taking apart the unit and re-seating the screen connection usually fixes the issue. This morning I went to use my T400 and the screen was all garbled , you could see parts of the UI beneath the garble so I took it apart once again and re-seated the cable but have not been able to successfully get the the screen to display anything and Ive been messing with it for about 10 minutes now. I think the screens cable is at fault. Is there a way to get a replacement screen?

See the pic below, it was hard to grab this pic because the screen was flickering.

Thanks,
Matthew LaBerge

[charlespax]

Oh wow! That's terrible. I'm sorry I gave you a screwy unit. I'll ship you a new LCD in the morning via DHL Express. Same address your Kickstarter unit was shipped to?

[labmat]

no worries, things happen. The address is the same.

[labmat]

Hello Charles,

I received the new screen and installed it this morning however this did not appear to solve my issue. The screens back-light turns on but nothing is being written to the screen, its completely blank. I have checked and the ribbon cable appears to be making good contact, the connector does not appear damaged. I can hit the record button and the T400 does record data to the SD card so the unit is functioning, just not displaying anything on the screen.

[charlespax]

Okay, let's give it another shot. Can I send you a replacement PCB to swap out?

[labmat]

Hello Charles, that would be fine.

[labmat]

Hello Charles,

I think DHL has lost the shipment as it hasn't arrived yet. Not sure if you have tracking info on your end.

[labmat]

Hello Charles,

The shipment definitely got lost, have not received the replacement board.

[charlespax]

New stuff heading out tomorrow.